SMSF Clients – How will your Firm Address this Need Moving Forward?

By Rob Knights and Co | April 29, 2021

From time to time we have received enquiries from parties interested in purchasing SMSF audits as well as the compliance work associated with SMSFs. It has always kind of intrigued me what that conversation would tend to look like with clients, and furthermore, what the benefit would be for the firms, other than the sales…

Read More

Personnel Problems

By Rob Knights and Co | April 29, 2021

In short, there is something funky happening in respect of accounting personnel and all firms should be wary. We appreciate staff, good staff, are never easy to come by, especially in regional centres, although perhaps with the pandemic we have had some reprieve from the significant need to recruit. That said, since around October last…

Read More

Location, Location, Location, is this as Important Anymore?

By Rob Knights and Co | April 29, 2021

For many many years, professional firms have generally been quite selective about where their offices have been located. The quality of a firm’s office was thought to contribute to their brand, professionalism, image and the like. For the big end of town, this is particularly so, often locating their offices in the biggest and best…

Read More
Build a relationship for better client retention

Relationship-based clients are stickier than you think

By Rob Knights and Co | May 11, 2020

Client retention is clearly one of the greatest unknowns within any business. Once you have serviced a client, will they come back? How many times do I need to have serviced a client before I can really call them “my client”? This will obviously be different across various industries. People are perhaps less dedicated to…

Read More
Succession Planning Rob Knights And Co

We need to find a way past generational expectations to aid succession

By Rob Knights and Co | May 7, 2020

For almost as long as I can remember now, many professional firms throughout Australia, and probably the world, have utilised two primary reasons why their firms have no internal options for succession. These being: 1. The staff have not expressed any interest in becoming equity           holders in this firm 2.…

Read More

What our Charge Rates and Salaries survey delivers for your practice

By Michelle Knights | February 25, 2020

Our Charge Rates & Salaries Surveys give you the very latest data to underpin your review process. Benchmarks are an invaluable tool for REVIEWING and IMPROVING the performance of your practice. It’s immensely important to have the latest market data and commentary at hand to underpin and inform decisions. Why benchmark your salaries and charge…

Read More

Five things to avoid at sale time

By Michelle Knights | November 19, 2019

Doing the wrong deal is worse than doing no deal. But, getting the right deal takes time. Here are five critical factors to ensure the best result when selling your practice. Don’t wait too long to initiate a transaction. You risk giving the process enough time. We all hear commentators and advisers say, ‘Plan well…

Read More
Rob Knights and Co advice for a better outcome

Good Advice Gives a Superior Outcome

By Michelle Knights | November 19, 2019

If I had a dollar for everyone who said they wished they had spoken to me prior to the sale of their practice, I would be one wealthy woman. Helping our clients get the best possible outcome is the focus of all our services. And, good advice is the key. I often say when providing…

Read More

Pre-planning to maximise succession value

By Michelle Knights | November 19, 2019

I recently had to tell an accounting practitioner that the value of their equity within the firm was worth less than ten cents in the dollar. Unsavoury of course, but it needn’t be this way. I advised three options that provided a better outcome. Two of these required additional time pre-transaction. This is essential. Taking…

Read More